Shipping Policy
At Cookies Please, we take great care to ensure your cookies are prepared, packaged, and dispatched safely. Please review the information below before placing your order.
Order Processing Time
All cookies are handmade and baked to order.
- Standard orders are typically processed within 2-3 business days
- Custom corporate orders may require 7–14 business days, depending on design complexity and order size
Processing times may vary during peak periods.
Shipping & Delivery
Delivery Locations
We currently ship:
- Within Melbourne
- Australia-wide
International shipping is not available at this time.
Estimated Delivery Timeframes
Once dispatched:
- Melbourne metro: 1–3 business days
- Interstate Australia: 3–7 business days
- Delivery times are estimates only and may vary due to courier delays or peak periods.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and order size.
For large or corporate orders, custom delivery arrangements and pricing may apply.
Dispatch & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Incorrect Address Details
Please ensure all delivery details are entered correctly at checkout.
Cookies Please is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Delivery Responsibility
Once your order has been handed over to the courier, responsibility for delivery is transferred to the courier service.
We recommend selecting a delivery address where someone is available to receive the parcel, particularly during warm weather.
Important Notes
- Delivery dates cannot be guaranteed
- We recommend ordering with sufficient time allowance for events and special occasions
- Cookies should be stored according to the storage instructions provided upon delivery
Questions?
If you have any questions regarding shipping or delivery, please contact us before placing your order — we’re happy to help.