Welcome to Cookies Please. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.
General
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree to use our website for lawful purposes only.
We reserve the right to refuse service to anyone at our discretion.
Products & Orders
All products are subject to availability. As our cookies are handmade and baked to order, slight variations in colour, design, or appearance may occur and are considered normal.
Once an order has been placed, it cannot be modified or cancelled unless stated otherwise in our policies.
Custom & Corporate Orders
Custom and corporate orders are made specifically to your requirements.
- Minimum order quantities may apply
- Once production has commenced, orders cannot be cancelled, changed, or refunded
- Logos and artwork supplied by customers must be owned by or authorised for use by the customer
By submitting artwork, you confirm you have the right to use the provided designs.
Pricing & Payment
All prices are listed in Australian dollars (AUD) unless stated otherwise.
We reserve the right to change prices at any time without prior notice. Payment must be received in full before orders are processed, unless otherwise agreed in writing.
Shipping & Delivery
Shipping timeframes provided are estimates only. Cookies Please is not responsible for delays caused by courier services or factors outside our control.
Risk of loss or damage passes to the customer once the order has been dispatched.
Returns & Refunds
Our Refund & Return Policy forms part of these Terms of Service. Please review that policy before placing your order.
Intellectual Property
All content on this website, including images, logos, text, and designs, is the property of Cookies Please and may not be used, reproduced, or distributed without written permission.
Limitation of Liability
To the fullest extent permitted by law, Cookies Please is not liable for any indirect, incidental, or consequential loss arising from the use of our products or website.
Nothing in these Terms limits your rights under the Australian Consumer Law.
Accuracy of Information
We make every effort to ensure information on our website is accurate. However, we do not guarantee that product descriptions, pricing, or other content is error-free. We reserve the right to correct any errors or omissions.
Governing Law
These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
Changes to These Terms
We reserve the right to update or amend these Terms of Service at any time. Any changes will take effect immediately upon publication on our website.
Contact Information
If you have any questions about these Terms of Service, please contact us before placing your order.